![]() ![]() ![]() Note: If you blind transfer a call to a contact with an orange "Away" icon, the caller will go straight to that user's failover. Click “Transfer” to complete the transfer or “Cancel” to stop the transfer. Once you release your cursor, a popup will appear asking if you want to make a blind transfer between the caller and the contact you selected. You can now drag this image to any contact on your left sidebar menu. Once you click and hold the active call, you will see a translucent image appear next to your cursor that says "drag call to transfer." To perform the drag/drop transfer, click and hold on the active call panel on the left, directly above “Start New Call”: You can also make a blind transfer in the OnSIP app using the “drag-and-drop” method this is only a blind transfer attended is not available. This not only gives the intended recipient a heads up but can also save time by eliminating the need for callers to repeat the same information to two people. In an attended transfer, the person making the transfer simply has the ability to talk to the intended recipient before the call is transferred. Note that an attended transfer is not the same as a three-way call, where all parties are on the same call and can talk to one another. (If the first caller was previously on hold, they will now be active given that no other calls are active at the time you click “Cancel.”) This will end the second call and bring you back to the first caller. If you decide to cancel the transfer, click “Cancel-” you'll find this option by hovering over the Transfer Call button, which is now replaced by an "X" symbol. When you are ready to complete the transfer, click “Complete.” In this state, you can speak to either person by switching between the two calls on the left sidebar. Once the contact answers the call, a box will appear under the call asking if you wish to complete the transfer. In the attended transfer scenario, as soon as you click “Attended,” the first caller will be placed on hold and a second call will be initiated to the contact you entered. Once the contact answers the call, you can then make an introduction or relay some information before completing the transfer and leaving the call. Cloud VoIP systems provide web-based admin portals, and the features and abilities found there will help you to take control of your business phone system. Your call session will end, and the caller will be connected to the contact you entered.Īn attended transfer, also known as a “warm” or “consultative” transfer, is where the first caller is placed on hold and a second call is initiated with the contact you entered. Next, select whether to make an “Attended” or “Blind” transfer to that contact.Ī blind transfer, also known as a “cold” transfer, is where the call is immediately redirected to the intended recipient. Here, you can enter the extension, phone number, or SIP address of the contact to whom you wish to transfer the call. To initiate a call transfer in the OnSIP app, select the transfer icon (two opposite-facing arrows) in the row below your active call.Ī box titled “Transfer Call” will appear below the active call. ![]()
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